Question 1

Are the practice tools really free?

Accepted Answer

Yes. The AI Resume Builder, Interview Prep with Elivia, AI Voice Screening, Typing Test, Calling Practice, Chat and Email simulators are free. Guests can take a few tests without signing up; create a free account to save results and keep practising.

Question 2

Do I need to sign up to practise?

Accepted Answer

No. You can start practising by entering your name and contact details. You only need to sign in to apply for jobs, take a verified badge assessment, or keep your results in My Hub.

Question 3

What is the difference between practice and a verified badge?

Accepted Answer

Practice is free, learning focused and never uses your camera. A verified badge is a scored assessment taken while signed in, with integrity checks such as periodic camera snapshots. Our team reviews it before the badge is issued, and employers can see it on your profile.

Question 4

Is my camera used during practice tests?

Accepted Answer

No. The camera is only requested in verified badge assessments, and only after you agree. Practice tests never turn on your camera or take photos.

Question 5

What does the BPO Voice & Accent test measure?

Accepted Answer

It looks at fluency, pronunciation, grammar, listening, clarity and customer service communication. Regional identity is not penalised; we focus on how clearly a customer would understand you.

Question 6

What happens after I get my scorecard?

Accepted Answer

Your scorecard shows strengths, areas to improve and example sentences you can use next time. You can retake practice tests, apply for open roles, or work towards a verified badge.

Question 7

Which cities do you hire for?

Accepted Answer

Mainly Delhi NCR, Mumbai, Bengaluru, Hyderabad, Pune, Chennai and Kolkata, plus remote roles when available.

Question 8

How is FJSI different from other hiring agencies?

Accepted Answer

We focus only on BPO hiring. Candidates practise and get assessed on voice, chat, email and typing before we share them, so you receive profiles with real skill evidence instead of unverified CVs.

Question 9

What do I receive for each candidate?

Accepted Answer

A candidate dossier with contact details, CV, assessment scores, detailed reports and badge status. For verified assessments, our team reviews integrity checks before sharing.

Question 10

How quickly can you share profiles?

Accepted Answer

We aim to share suitable profiles quickly, depending on your role, location, volume and the available talent pool. We will confirm a realistic timeline once we understand your requirement.

Question 11

Can you hire for both voice and non-voice processes?

Accepted Answer

Yes. We assess spoken English and call handling for voice roles, and written communication, chat handling and typing for non-voice roles.

Question 12

How do I share a hiring requirement?

Accepted Answer

Use the form on the Employers page or message us on WhatsApp with the role, location, volume and process details. Our team will get back to you.

Question 13

Do companies pay to post jobs?

Accepted Answer

Standard postings are free during launch. Dedicated sourcing and premium placement are paid services, discussed based on your requirement.

Question 14

How does iRefer work?

Accepted Answer

Sign in, share a candidate through iRefer or your referral link, and track their status in your Recruiter Dashboard.

Question 15

How and when are referral bonuses paid?

Accepted Answer

For eligible hot jobs, up to ₹500 can be paid after the candidate is selected. The remaining bonus is released after 90 to 120 days, once the client clears the invoice for that candidate. Amounts depend on the job.

Question 16

Who can see my assessment results?

Accepted Answer

Your results, recordings and reports are stored securely and can be reviewed only by authorised FJSI recruitment staff. We share your profile with employers only for roles you apply to or agree to be considered for.

Question 17

What happens to camera snapshots from verified assessments?

Accepted Answer

They are stored in private storage, are never publicly visible, and are used only by our team to review assessment integrity.

Question 18

How long do you keep my data?

Accepted Answer

Assessment and application records are kept for up to 24 months after your last activity, then deleted or anonymised unless the law requires longer.

Question 19

Can I delete my data or stop emails?

Accepted Answer

Yes. Go to My Hub → Privacy to request access, correction or deletion, or to turn off job emails. Every email also has an unsubscribe link.

Frequently asked questions