FJSI Resourcing · BPO Evaluations
Chat Simulation
See how candidates handle an evolving customer conversation. Evaluate the quality of their replies, their approach to resolution and their ability to remain professional.
Assessment format
What the candidate completes
Candidates respond to a simulated customer in a live chat environment. The complete conversation is retained for review.
Customer support chat, service desks and non-voice BPO operations.
What you can evaluate
- Empathy and acknowledgment
- Issue resolution
- Grammar and clarity
- Professionalism and tone
Recruiter deliverables
Evidence for your review
- Complete customer conversation transcript
- Dimension-level performance scores
- Strengths and improvement feedback
- Candidate report for dossier review
A simulated conversation is one source of evidence. Recruiters should review the transcript alongside scores before making a decision.
Private candidate access
Candidates access assigned assessments through recruiter invitations or access issued by FJSI. These overview pages are for employers; they do not open a candidate test.
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