FJSI Resourcing · BPO Evaluations
Voice & Accent (V&A) Evaluation
Understand how a candidate communicates—not just what they say. Review spoken performance against CEFR-aligned A2–C2 bands alongside detailed communication metrics.
Assessment format
What the candidate completes
Candidates complete structured spoken tasks. Their recorded responses are evaluated and brought together in a detailed report.
Inbound support, outbound customer communication and other BPO voice processes.
What you can evaluate
- Pronunciation and intelligibility
- Spoken fluency and cadence
- Grammar and vocabulary
- Listening comprehension
- Stress and Mother Tongue Influence (MTI)
- CEFR-aligned proficiency band
Recruiter deliverables
Evidence for your review
- Recorded-response transcripts
- Communication metric breakdown
- CEFR-aligned performance summary
- Candidate report for dossier review
CEFR alignment is a reporting benchmark, not an official language certification. Unreliable audio requires review or a retest rather than an artificial zero.
Private candidate access
Candidates access assigned assessments through recruiter invitations or access issued by FJSI. These overview pages are for employers; they do not open a candidate test.
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