Guided BPO preparation
Prepare → Test → Earn your badge
Pick a track. Read the quick prep card, take the assessment, then move to the next step. You can take steps in any order.
Blended Agent Elite
Complete both the Voice and Non-Voice tracks to unlock the top badge recruiters look for.
Locked
Voice Track
For inbound / outbound calling, customer support and sales roles.
Voice Specialist
0/3 done
Step 1
AI Voice Screening
Prepare: Speak clearly, not fast
- •Use a quiet room and keep the mic 15–20 cm from your mouth.
- •Pace yourself — clear pronunciation beats speed or a fake accent.
- •Answer in full sentences: point → example → close.
- •Self-introduction: name, background, experience, why BPO — in 2 minutes.
Step 2
Customer Call Roleplay
Prepare: Handle the caller like a pro
- •Open: greet, your name, company, "How may I help you today?"
- •Listen fully, then acknowledge: "I understand how frustrating this is."
- •Verify details before solving; never promise what you can't deliver.
- •Close: summarise, confirm the issue is resolved, thank the customer.
Step 3
Voice-Ready Resume
Prepare: Make recruiters say yes
- •Lead with communication: languages, accent clarity, calls handled per day.
- •Use numbers — "Resolved 60+ queries daily with 92% CSAT".
- •Keep it to one page with clear headings so ATS software can read it.
- •Add your FJSI assessment scores as proof of skill.
Non-Voice Track
For chat support, email support and back-office roles.
Non-Voice Specialist
0/4 done
Step 1
Typing Speed Test
Prepare: Accuracy first, then speed
- •Most BPO chat roles expect 30–35+ WPM with 90%+ accuracy.
- •Keep fingers on the home row (ASDF / JKL;) and eyes on the screen.
- •Don't rush — every typo costs more time than it saves.
Step 2
Live Chat Simulation
Prepare: Sound human in writing
- •Greet by name and reply quickly — short messages, no walls of text.
- •Show empathy in words: "I'm sorry for the trouble, let me fix this."
- •Ask one clear question at a time; confirm before closing the chat.
- •Check grammar and spelling before you hit send.
Step 3
Email Support Simulation
Prepare: Professional email structure
- •Structure: greeting → acknowledge → solution/next steps → sign-off.
- •Write at least 100 words; use short paragraphs.
- •Stay polite and specific — include dates, reference numbers, timelines.
Step 4
ATS Resume
Prepare: Make recruiters say yes
- •Lead with written skills: typing speed, chat/email volume, CSAT scores.
- •Use numbers — "Resolved 60+ queries daily with 92% CSAT".
- •Keep it to one page with clear headings so ATS software can read it.
- •Add your FJSI assessment scores as proof of skill.